Market Leaders

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We are a market leader in Ireland - we complete more market research studies and raise more charity funds then any other contact centre.  We achieve better results because of our experienced, friendly and professional agents. 

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So, what we do and why should you want to work with us? Contact Centre.ie is a privately owned Contact Centre based in Carndonagh, Co. Donegal,  Ireland ,our clients are mainly based in the UK and Ireland.

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Also Known As

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• Call Centre

• Outsourcer, Outsourcing

• BPO (Business Process Outsourcing)

 

As you can see there is a lot of jargon in the industry and that is just the name!  We will ensure that what we do is make things simple for you and allow you to do what is important for your business ie grow it in a scalable, replicable manner. With as little jargon as possible.

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Main Sectors

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• Market Research – CATI (B2B and Consumer) - we can create your study or you can supply us with 

• Charity – New Sign-ups, Upgrades, reactivations and Direct Debit management

• Financial Services – Sales and Lead Generation

• Retail – Order lines

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Benefits of Using Contact Centre

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• An excellent staff base of experienced, captive and engaged staff

• Experienced Management team – in excess of 30 years

• Telephony – best of breed telephony systems that have all the features required from a twenty first century organisation

• Security – PCI compliant and adhere to ISO 27001 principals

• Systems – fully virtualised with bespoke CRM systems with real time external access.  Our systems are being used by some of the largest organisations in the world.

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Our Promise

At Contact Centre.ie we promise to deliver a quality service at the best price.