Ireland Newest Contact Centre
Feel free to call us: +353 86 8046143
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Market Research

Contact Centre.ie has years of experience in running full end to end Market Research projects Including:
Telephony Projects – Inbound/Outbound Call Centre projects
Focus groups
Qualitative and Quantitative

Features:
Opinion Polling – we conducted 45k polls coming up to brexit
B2B – CATI
B2C – CATI
We supply the CATI system if required
We can generate RDD data

Outcomes:

Proven and Reliable Results
Improved Accuracy
Both Numerical and Statistical Analysis – SPSS and Minitab

Charity Services

Contactcentre.ie has over 100 years experience collectively in charity fundraising/servicing.  We have a core team of 12 which means we can get through your projects as fast as you require

Features:
DRTV Specialists
Upgrade and Reactivations
Cash to regular gift conversions
Tax Forms
Welcome calls

Outcome
Removal of seasonal volume fluctuations issues
Increased donor sign up and retention

Lead Generations/Sales

Features:
Expert Agent Allocation
Sales & Retention Targeted Productivity
Real-time Management Information

Outcomes:
20% + Decreased Costs in Call Centre
Improved Sales/Retention Results
MI Analysis & Sales Re-Engineering

Membership Services

Features:
Highly experienced agents with 6 years + tenure in Call Centre processes
Excellence in communications and process management

Outcome
20% + Decreased Costs
Removal of seasonal volume fluctuations issues
Increased member satisfaction and
Increased sales/new member sign up and retention

Contact Centre.ie regularly undertakes external security audits to ensure that all our staff, processes, hardware, software and facilities are significantly better than best practice.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

Peter Drucker