# ContactCentre.ie ContactCentre.ie is an experienced outbound calling company in Carndonagh, County Donegal, Ireland. It handles charity fundraising, telephone market research, social-lead follow-up and specialist calling. The company reports 28 years in outbound calling, 50 staff, about 30 people with five or more years in the company, more than 150,000 regular givers signed up since it started, and about 70 percent average improvement from same-agent callbacks across its charity and market-research work. The callback figure is a company-reported average, not a promise for every campaign. Dagmor is optional call-review software. It keeps call transcripts, checks, supporting call evidence, risk warnings and reports together. People make the final judgement. Dagmor is not used on every ContactCentre.ie campaign. ## Main company pages - [Home](https://www.contactcentre.ie/): Experienced Donegal callers for market research, charity fundraising, social lead conversion and specialist campaigns. 28 years in outbound calling. - [About Our Experienced Callers](https://www.contactcentre.ie/about): Meet the long-serving Donegal agents behind ContactCentre.ie. Around 30 have five-plus years of service, with experienced callers training new callers. - [Outbound Calling Services](https://www.contactcentre.ie/services): Market research, charity fundraising, social lead conversion and specialist calling, delivered by experienced agents who own every callback. - [Telephone Market Research Ireland](https://www.contactcentre.ie/market-research): Telephone fieldwork for Ireland's leading research agencies: national polling, elections, random-number surveys and client-supplied or purchased lists. - [Charity Fundraising Calls Ireland](https://www.contactcentre.ie/fundraising): Telephone fundraising and social lead conversion from an experienced Irish team: donor sign-up, reactivation, upgrades, tax calls and welcome calls. - [Specialist Calling Services](https://www.contactcentre.ie/specialist-calling): Conference registration, technical support, public-awareness campaigns, welcome calls, renewals and high-value programmes handled by experienced callers. - [Call Centre Technology](https://www.contactcentre.ie/technology): Callback-first routing, resilient connections, protected file delivery, call recording, random-number surveys and optional Dagmor call review. - [How ContactCentre.ie Uses Dagmor | Call Review](https://www.contactcentre.ie/dagmor-in-practice): How ContactCentre.ie uses Dagmor to improve call-review speed, accuracy and consistency while keeping every score tied to evidence and final judgement human. - [Why Is My Outbound Campaign Failing?](https://www.contactcentre.ie/campaign-trouble-checker): Use the ContactCentre.ie campaign trouble checker to separate poor leads, the wrong audience, a weak opening, caller problems and broken callbacks. - [Build Your Outbound Calling Plan](https://www.contactcentre.ie/build-your-calling-plan): Choose the work, the people and what happened before the call to see how ContactCentre.ie would approach the opening, caller freedom, risk and first test. - [Contact ContactCentre.ie | Outbound Calling Ireland](https://www.contactcentre.ie/contact): Talk directly to the person who runs ContactCentre.ie about market research, charity fundraising, lead conversion or specialist calling. - [Privacy Notice](https://www.contactcentre.ie/privacy-policy): How ContactCentre.ie collects, uses, stores and protects personal information, with contact details for data-protection questions. ## Stories and operating record - [Stories](https://www.contactcentre.ie/stories): Campaign results, working lessons and real photographs from the experienced people behind ContactCentre.ie. - [Our Special Olympics Superhero Fundraising Day](https://www.contactcentre.ie/stories/special-olympics-superhero-day): Photographs from the day the ContactCentre.ie team dressed as superheroes to support Special Olympics Ireland. - [Why Early Results Mean Nothing When Choosing Callers](https://www.contactcentre.ie/stories/why-early-results-mean-nothing-when-choosing-callers): Why ContactCentre.ie looks first at average connected-call length: around two minutes shows people want to talk, while early conversions can be luck. - [The First 30 Seconds Decide an Outbound Call](https://www.contactcentre.ie/stories/the-first-30-seconds-decide-an-outbound-call): A good outbound caller says who they are, explains why they are calling and listens. Trust in the first 30 seconds comes before any result. - [Why good call centre agents really leave. It is rarely the money.](https://www.contactcentre.ie/stories/why-good-call-centre-agents-really-leave): Call centre staff turnover is not mainly about pay. Good agents leave when they lose their confidence. Here is how we keep ours for years. - [Your script, or let the calls write it](https://www.contactcentre.ie/stories/your-script-or-let-the-calls-write-it): Three ways to set the questions every call is checked against: your own script, learned once from the calls, or learned fresh every day. What each one gives you. - [Finding the people who love your charity](https://www.contactcentre.ie/stories/finding-the-people-who-love-your-charity): The most valuable fundraising call finds the people who truly care about the cause, learns why it matters to them and gives that relationship somewhere to grow. - [The only call centre on RTÉ Does Comic Relief](https://www.contactcentre.ie/stories/the-only-call-centre-on-rte-does-comic-relief): Forty ContactCentre.ie agents answered about 8,000 of roughly 10,000 donation calls in two and a half hours during RTÉ Does Comic Relief. - [Why the same agent must make the callback](https://www.contactcentre.ie/stories/why-the-same-agent-must-make-the-callback): A promised callback works because the person gave their word to a caller they liked, not to a random voice from the same company. - [Good fundraising does not pressure people](https://www.contactcentre.ie/stories/good-fundraising-does-not-pressure-people): The job is to find people who want to help and can afford to help, not to sign up everybody who answers. - [You cannot teach masters of conversation](https://www.contactcentre.ie/stories/you-cannot-teach-masters-of-conversation): Experienced callers teach younger agents to listen, make jokes and care, but the best callers have judgement no script can create. - [Why 15 great callers beat 100 seats](https://www.contactcentre.ie/stories/why-15-great-callers-beat-100-seats): ContactCentre.ie would rather put 15 proven callers on the work than compete with a 100-seat operation full of unknown voices. - [Why we refuse about half the work offered](https://www.contactcentre.ie/stories/why-we-refuse-half-the-work-offered): ContactCentre.ie normally has five or six offers in front of it and chooses clients partly by whether they are decent people to work with. - [The cheaper call centre was over 600% more expensive](https://www.contactcentre.ie/stories/the-cheaper-call-centre-was-over-600-percent-more-expensive): A charity wanted to go somewhere cheaper. The cost for each new donor ended up over 600% more expensive. - [Keeping my word can cost me money](https://www.contactcentre.ie/stories/keeping-my-word-can-cost-me-money): When an honestly described survey took twice as long as quoted, ContactCentre.ie kept the agreed price and completed the work. - [Why we run research and fundraising together](https://www.contactcentre.ie/stories/why-we-run-research-and-fundraising-together): Two different kinds of calling let ContactCentre.ie move good agents away from pressure without losing them. - [How we reach the hardest business respondents](https://www.contactcentre.ie/stories/how-we-reach-the-hardest-business-respondents): Experienced Donegal callers reach senior business people because they sound trustworthy, human and very difficult to refuse. - [How a Donegal team saw Brexit at 52–48](https://www.contactcentre.ie/stories/how-a-donegal-team-nailed-brexit-52-48): ContactCentre.ie completed about 100,000 short Brexit surveys and its calls showed the final 52–48 split. - [The contact rates have fallen. Pretending otherwise costs money.](https://www.contactcentre.ie/stories/the-contact-rates-have-fallen): Social-lead, donor-upgrade and reactivation contact rates have all fallen, increasing the hours needed to complete campaigns. - [Charity upgrades: the staff favourite campaign](https://www.contactcentre.ie/stories/charity-upgrades-the-staff-favourite-campaign): Donors already know the charity, so upgrade calls become warm conversations about their own journey with the cause. - [Why power dialling is essential for random-number polls](https://www.contactcentre.ie/stories/why-power-dialling-is-essential-for-random-number-polls): Random-number research lists can require dozens of attempts to produce one live voice, making careful automatic dialling essential. - [The one thing to remember about ContactCentre.ie](https://www.contactcentre.ie/stories/the-one-thing-to-remember-about-contactcentre-ie): Give ContactCentre.ie good work and the people called will not have a better call-centre experience anywhere else. - [When people write to the client about the caller](https://www.contactcentre.ie/stories/when-people-write-to-the-client-about-the-caller): People regularly contact end clients to praise ContactCentre.ie callers, offer them jobs and describe them as a credit to the organisation. - [A 20-minute conversation with no sale can be the right call](https://www.contactcentre.ie/stories/a-20-minute-conversation-with-no-sale-can-be-the-right-call): ContactCentre.ie callers may spend twenty minutes listening to somebody's story even when they know no fundraising result will follow. - [Surveys must be exact; fundraising must be free](https://www.contactcentre.ie/stories/surveys-must-be-exact-fundraising-must-be-free): Research callers ask every fixed question as written to protect the result, while fundraising callers control the human conversation. - [The hardest charity calls stay with the agent](https://www.contactcentre.ie/stories/the-hardest-charity-calls-stay-with-the-agent): Calls involving homelessness, a dying child or a bereaved parent can affect even experienced fundraisers long after the conversation ends. - [Five attempts is a plan, not a rule](https://www.contactcentre.ie/stories/five-attempts-is-a-plan-not-a-rule): ContactCentre.ie normally makes about five attempts on a social lead, then uses the live contact rate to decide whether another pass is justified. - [A successful American poll we refused to repeat](https://www.contactcentre.ie/stories/a-successful-american-poll-we-refused-to-repeat): ContactCentre.ie completed successful American political polling but stopped because overnight hours were wrong for the Donegal team. - [Election fieldwork is more than one national number](https://www.contactcentre.ie/stories/election-fieldwork-is-more-than-one-national-number): ContactCentre.ie has delivered constituency, mayoral, regional and national telephone election work across Britain and Ireland. - [Our three best kinds of work](https://www.contactcentre.ie/stories/our-three-best-kinds-of-work): Charity upgrades lead ContactCentre.ie's margins, followed by client-supplied business lists and consumer research. - [Why great callers can be too slow](https://www.contactcentre.ie/stories/why-great-callers-can-be-too-slow): The very best callers protect conversion and show the standard, while faster solid callers help the campaign make money. - [Why our best agents have stayed for 13 years](https://www.contactcentre.ie/stories/why-our-best-agents-have-stayed-13-years): Fifteen ContactCentre.ie agents have remained since the centre opened because flexibility and human support run in both directions. - [Why we do not over-dial people who know the charity](https://www.contactcentre.ie/stories/why-we-do-not-overdial-people-who-know-the-charity): Random-number polling can require hard dialling, but existing donors, customers and hand-raisers must be treated as relationships rather than spare numbers. - [When direct-response television stopped working](https://www.contactcentre.ie/stories/when-direct-response-television-stopped-working): Before television response collapsed after Covid, ContactCentre.ie was signing up about 25,000 regular donors a year from the channel. - [How I know the campaign is the problem](https://www.contactcentre.ie/stories/how-i-know-the-campaign-is-the-problem): ContactCentre.ie uses about ten proven agents as an unprompted test when a campaign struggles, separating a campaign problem from a caller problem almost immediately. - [Why a fundraising audience cannot be too general](https://www.contactcentre.ie/stories/why-a-fundraising-audience-cannot-be-too-general): A fundraising list can produce answered calls and emotional conversations while still reaching too few people who can and intend to give. - [The letter was the touchpoint, not the message](https://www.contactcentre.ie/stories/the-letter-was-the-touchpoint-not-the-message): A fundraising call built around an unread letter failed until ContactCentre.ie changed the opening and lifted the result by 400%. - [If it is not working, we want you gone](https://www.contactcentre.ie/stories/bad-hosting-and-fake-ownership): Wix and bad hosting make leaving harder than joining. We run our call centre the other way: if the work is not working, the client should leave. - [Why the kindest agents get the most help](https://www.contactcentre.ie/stories/why-the-kindest-agents-get-the-most-help): Kindness on the phone is not softness. It is the most reliable way to get a stranger to help you, and our best agents have built careers on it. ## Connected evidence - [Current site map](https://www.contactcentre.ie/sitemap.xml) - [AI-readable operating evidence](https://ai.contactcentre.ie/wix-entrance?source=contactcentre.ie) - [Dagmor](https://dagmor.app/)