Services

'Quality in a service or product is not what you put into it. It is what the client or customer gets out of it' - Peter Drucker

Market Research

Contact Centre.ie has years of experience in running full end to end Market Research projects Including:

  • Telephony Projects – Inbound/Outbound Call Centre projects

  • Focus groups

  • Qualitative and Quantitative

Features:
Opinion Polling – we conducted 45k polls coming up to brexit
B2B – CATI, B2C – CATI
We supply the CATI system if required
We can generate RDD data

Outcomes:

  • Proven and Reliable Results

  • Improved Accuracy

  • Both Numerical and Statistical Analysis – SPSS and Minitab

Charity Services

Contactcentre.ie has over 100 years experience collectively in charity fundraising/servicing.  

 

We have a core team of 12 which means we can get through your projects as fast as you require.

Features:

  • DRTV Specialists

  • Upgrade and Reactivations

  • Cash to regular gift conversions

  • Tax Forms

  • Welcome calls

 

Outcome:

Removal of seasonal volume fluctuations issues
Increased donor sign up and retention

Lead Generation

Features:

  • Expert Agent Allocation

  • Sales & Retention Targeted Productivity

  • Real-time Management Information

Outcomes:

  • 20% + Decreased Costs in Call Centre

  • Improved Sales/Retention Results

  • MI Analysis & Sales Re-Engineering

Membership Services

Features:

  • Highly experienced agents with 6 years + tenure in Call Centre processes

  • Excellence in communications and process management

 

Outcomes:

  • 20% + Decreased Costs

  • Removal of seasonal volume fluctuations issues

  • Increased member satisfaction and

  • Increased sales/new member sign up and retention

Contact Centre.ie regularly undertakes external security audits to ensure that all our staff, processes, hardware, software and facilities are significantly better than best practice.

Need more details? Contact us

We are here to assist. Contact us by phone, email or via our Social Media channels.

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