'Quality in a service or product is not what you put into it. It is what the client or customer gets out of it' - Peter Drucker
Marketing team meeting

Market Research

Contact has years of experience in running full end to end Market Research projects Including:

  • Telephony Projects – Inbound/Outbound Call Centre projects

  • Focus groups

  • Qualitative and Quantitative

Opinion Polling – we conducted 45k polls coming up to brexit
We supply the CATI system if required
We can generate RDD data


  • Proven and Reliable Results

  • Improved Accuracy

  • Both Numerical and Statistical Analysis – SPSS and Minitab

Hands Holding Wooden Plate

Charity Services has over 100 years experience collectively in charity fundraising/servicing.  


We have a core team of 12 which means we can get through your projects as fast as you require.


  • DRTV Specialists

  • Upgrade and Reactivations

  • Cash to regular gift conversions

  • Tax Forms

  • Welcome calls



Removal of seasonal volume fluctuations issues
Increased donor sign up and retention

Business Handshake

Lead Generation


  • Expert Agent Allocation

  • Sales & Retention Targeted Productivity

  • Real-time Management Information


  • 20% + Decreased Costs in Call Centre

  • Improved Sales/Retention Results

  • MI Analysis & Sales Re-Engineering

Membership Services


  • Highly experienced agents with 6 years + tenure in Call Centre processes

  • Excellence in communications and process management



  • 20% + Decreased Costs

  • Removal of seasonal volume fluctuations issues

  • Increased member satisfaction and

  • Increased sales/new member sign up and retention

Contact regularly undertakes external security audits to ensure that all our staff, processes, hardware, software and facilities are significantly better than best practice.

Need more details? Contact us

We are here to assist. Contact us by phone, email or via our Social Media channels.