Services
'Quality in a service or product is not what you put into it. It is what the client or customer gets out of it' - Peter Drucker
Market Research
Contact Centre.ie has years of experience in running full end to end Market Research projects Including:
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Telephony Projects – Inbound/Outbound Call Centre projects
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Focus groups
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Qualitative and Quantitative
Features:
Opinion Polling – we conducted 45k polls coming up to brexit
B2B – CATI, B2C – CATI
We supply the CATI system if required
We can generate RDD data
Outcomes:
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Proven and Reliable Results
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Improved Accuracy
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Both Numerical and Statistical Analysis – SPSS and Minitab
Charity Services
Contactcentre.ie has over 100 years experience collectively in charity fundraising/servicing.
We have a core team of 12 which means we can get through your projects as fast as you require.
Features:
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DRTV Specialists
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Upgrade and Reactivations
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Cash to regular gift conversions
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Tax Forms
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Welcome calls
Outcome:
Removal of seasonal volume fluctuations issues
Increased donor sign up and retention
Lead Generation
Features:
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Expert Agent Allocation
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Sales & Retention Targeted Productivity
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Real-time Management Information
Outcomes:
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20% + Decreased Costs in Call Centre
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Improved Sales/Retention Results
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MI Analysis & Sales Re-Engineering
Membership Services
Features:
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Highly experienced agents with 6 years + tenure in Call Centre processes
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Excellence in communications and process management
Outcomes:
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20% + Decreased Costs
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Removal of seasonal volume fluctuations issues
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Increased member satisfaction and
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Increased sales/new member sign up and retention
Contact Centre.ie regularly undertakes external security audits to ensure that all our staff, processes, hardware, software and facilities are significantly better than best practice.