Calling All Heroes: Our Call Centre's Super Fundraising Day for Special Olympics Ireland!
At contactcentre.ie, our call centre recently transformed into a superhero haven for a special fundraising day in support of Special...
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Rickie
- Jan 18
- 2 min
The 5 Top Reasons Experienced and Confident Outbound agents are successful
The 5 Top Reasons Experienced and Confident Outbound agents are successful
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Rickie
- Jan 17
- 2 min
Dialing Up Success: The Benefits of Outsourcing Your Outbound Calls to a Call Centre
Are you tired of spending hours each day making outbound calls, only to be met with a constant stream of busy signals and uninterested...
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Rickie
- Nov 11, 2020
- 2 min
How to Manage your Call Centre Staff Remotely
Due to Covid-19 the call centre world has faced a massive shift to remote work but how do you manage your call centre staff remotely?...
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Rickie
- Nov 10, 2020
- 2 min
What are the Qualities of a Good Call Centre Agent?
Having the right staff is one of the most important aspects of any good call centre. But what are the top qualities and skills we look...
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Rickie
- Jun 23, 2020
- 2 min
Do you go abroad a lot?
If your like me and you live near the border with Northern Ireland and you spend quite a lot of time in the UK mobile coverage it can be...
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