RickieNov 20, 20231 minCalling All Heroes: Our Call Centre's Super Fundraising Day for Special Olympics Ireland!At contactcentre.ie, our call centre recently transformed into a superhero haven for a special fundraising day in support of Special...
RickieJan 18, 20232 minThe 5 Top Reasons Experienced and Confident Outbound agents are successfulThe 5 Top Reasons Experienced and Confident Outbound agents are successful
RickieJan 17, 20232 minDialing Up Success: The Benefits of Outsourcing Your Outbound Calls to a Call CentreAre you tired of spending hours each day making outbound calls, only to be met with a constant stream of busy signals and uninterested...
RickieNov 11, 20202 minHow to Manage your Call Centre Staff RemotelyDue to Covid-19 the call centre world has faced a massive shift to remote work but how do you manage your call centre staff remotely?...