At contactcentre.ie, our call centre recently transformed into a superhero haven for a special fundraising day in support of Special...

The 5 Top Reasons Experienced and Confident Outbound agents are successful

Are you tired of spending hours each day making outbound calls, only to be met with a constant stream of busy signals and uninterested...

Due to Covid-19 the call centre world has faced a massive shift to remote work but how do you manage your call centre staff remotely?...

Having the right staff is one of the most important aspects of any good call centre. But what are the top qualities and skills we look...

If your like me and you live near the border with Northern Ireland and you spend quite a lot of time in the UK mobile coverage it can be...