Callback-first routing
The original agent owns the second call, remembers the conversation and returns when promised. That continuity improves conversion by about 70% on average across charity and market-research campaigns.
TECHNOLOGY
DEPENDABLE, PROTECTED, HUMAN
Technology should protect the call, not replace the caller.
Everything below exists for one reason: to keep an experienced human conversation working, provable and safe. The callback stays with the same agent. The dialling reaches the right people. Recording and retention follow the campaign rules. When connections fail, the calls keep going.
Dialling and random-number surveys
Outbound dialling, client-supplied samples and randomly generated phone numbers are available. The technology removes wasted motion while the caller keeps control of the conversation.
Call recording
Calls can be fully recorded when the campaign requires it. Recording and retention follow the agreed campaign rules.
Three layers of continuity
Two independent fibre connections, Starlink fallback and generator-backed power keep the centre working when ordinary connections fail.
Protected file delivery
Completed customer, donor, campaign and report files are returned through a protected file service with a separate password.
Locked-down remote access
Remote agents use controlled connections that block unrelated access while they are connected to the contact-centre systems.
Dagmor review (optional)
Some campaigns need complete control of risk. For clients who want it, Dagmor keeps transcription, scoring, evidence and reporting together; calls that need attention are raised and people make the final judgement. We use it in our own charity and market-research work. It made our review faster, our scoring more consistent and the evidence behind every score easier to check. See Dagmor in practice or visit dagmor.app.
Payment security and retention
We meet the Payment Card Industry security rules and are registered with SecurityMetrics. We use security specialists to try to find weaknesses in our systems before criminals do. Campaign data and recordings follow the retention period agreed for the work.
Talk to the person who runs it.
Tell us what the campaign needs to complete.