Callers choose callers
Long-serving agents introduce people they know and train them themselves, caller to caller. Skill can be taught and confidence can be rebuilt. Genuine care cannot be faked on a call.
ABOUT US
THE COMPANY BEHIND THE CALLS
The agents make this company brilliant.
ContactCentre.ie operates from Carndonagh, Co Donegal, with 50 people: 25 full-time and 25 flexible. Fifteen have been here since the day we opened, 13 years ago, and around 30 have been with us for more than five years.
Rickie creates the conditions in which experienced agents can be brilliant. The agents make the company brilliant.
We protect confidence
Research and fundraising give proven people two different lanes. If a caller loses their rhythm in one, we move them out of the firing line and let their natural judgement return in the other.
The first 30 seconds are human
The caller says plainly who they are and why they are calling, then listens. There is no fake urgency and no script where judgement should be.
The Donegal advantage
Britain hears a voice close to Northern Ireland. The North hears a neighbour it likes. The South knows exactly who Donegal is. Whoever answers hears a voice that feels close to home.
WHY THE WORK COMES BACK
Our reputation travels with the buyer.
We do not advertise for clients. Much of our new work arrives when someone who has already seen the team’s results moves to another organisation and brings the calling work with them.
When a cheaper-looking alternative does not get the result, clients come back to the experienced agents who did.
Tell us what needs completed.
New work is handled by the person who runs it.