DAGMOR IN PRACTICE

Optional call review, proven in our own work.

What Dagmor is. Dagmor (dagmor.app) is a call-quality, evidence and risk-review capability for outbound campaigns. It keeps transcription, scoring, evidence and reporting together in one place, so every score and flag stays tied to the exact call it came from.

How we use it. ContactCentre.ie uses Dagmor in real charity-fundraising and market-research work. Calls that need attention are raised for review; a person always makes the final judgement. Dagmor supports our reviewers. It does not replace our agents, and it does not decide anything on its own.

What changed for us. Keeping transcription, scoring, evidence and reporting together made our call review faster, our scoring more consistent, and the evidence behind every score easier to check. We publish no improvement percentages yet: measured before-and-after figures will be added here once a controlled campaign has produced them, and not before.

Optional by design. Dagmor is not included automatically. Some clients want complete control of risk on a campaign; some do not need it. Clients choose.