Say who you are
The opening is plain and honest.
50 PEOPLE IN CARNDONAGH, COUNTY DONEGAL
Experienced callers.
Honest conversations.
Better results.
Telephone research, charity fundraising and lead conversion completed by people who know how to hold a real conversation.
PUT OUR AGENTS ON IT28 yearsin outbound calling
50 people25 full-time and 25 flexible
15 agentshere since day one, 13 years ago
150,000+regular givers signed up
About 70%better conversion from same-agent callbacks
ABOUT CONTACTCENTRE.IE
The agents make this company brilliant.
ContactCentre.ie is a privately owned outbound contact centre in Carndonagh, Co Donegal. Experienced people complete market research, charity fundraising, social lead conversion and customer calling while being allowed to sound like themselves.
Long-serving callers train the next people. Around 30 of the team have been here for more than five years.
Meet our teamONE METHOD, EVERY CAMPAIGN
HOW THE WORK GETS DONE
Listen properly
The caller hears what the person actually means.
Keep the promise
The same agent owns the callback and continues the conversation.
THE MOST IMPORTANT FUNDRAISING JOB
Find the people who love your charity
A donation is not the whole relationship. The real work is finding the people who care deeply, listening for why the cause belongs in their life and giving that love somewhere meaningful to grow.
Read the main articleServices
Market research | Charity fundraising | Social lead conversion | Customer and member calling
Experienced people complete the call and the original agent owns every callback.
How our calls workMeet The Team
Rickie
Doherty
Owner and director with 28 years in outbound calling. Fiercely loyal to good agents and blunt with anybody who wastes their time.
Ali McCormick
Client manager responsible for day-to-day delivery, clear communication and keeping each campaign focused on the result the client needs.
Bernadette
Doherty
HR manager with more than 20 years supporting call-centre teams, staff development, training and quality.
INSIDE THE TEAM
Our superhero fundraising day
For one Special Olympics Ireland fundraising day, the Carndonagh office filled with capes, masks and superheroes. The photographs are real, the people are ours, and the spirit is the same one they bring to every fundraising campaign.
See the photographsRESULTS PEOPLE REMEMBER
Big nights. National polls. Thirteen years together.
See all results and storiesWHO TRUSTS US AND WHY THEY COME BACK
Ireland’s leading research agencies bring us their telephone fieldwork: studies for government departments, the major banks, telecoms, energy companies, leading retailers and the big professional-services firms. Our interviewers have completed national fieldwork for UK general elections, Irish elections and the Brexit referendum. On the charity side, we fundraise for most of Ireland’s leading charities.
Ireland is small and people move between charities and research companies. Nearly all our referrals come from people who have already seen this team deliver. When they move to another organisation, they bring the work back to the same agents.
Clients also come back because the cheaper-looking alternative did not get the results. We don’t put client names on a website. The people who hire us already know who we are.
Need experienced callers?
Tell us the work and the result you need returned.
Campaigns needing complete control of risk can add optional Dagmor call review. See how we use it.