Call us: +353 1 263 5280
about us
ContactCentre.ie is a privately owned outbound contact centre in Carndonagh, Co Donegal. Market research, charity fundraising, social lead conversion and customer calling, completed by experienced people who are allowed to sound like themselves.
28 years in outbound calling. 15 agents here since day one, 13 years ago. 50 people: 25 full-time and 25 flexible. 150,000+ regular givers signed up. Same-agent callbacks convert about 70% better.
HOW THE WORK GETS DONE
The first 30 seconds are honest. The caller says who they are and why they are calling, then listens. If someone cannot help or should not be asked, they are not asked. The agent who made the first call makes the callback, so the second conversation continues the first instead of restarting it. That is where the results come from.
Meet The Team
Rickie Doherty
Owner and director with 28 years in outbound calling. Rickie creates the environment in which experienced agents can do brilliant work.
Ali McCormick
Client manager responsible for day-to-day delivery, clear communication and keeping each campaign focused on the result the client needs.
Bernadette Doherty
HR manager with more than 20 years supporting call-centre teams, staff development, training and quality.
WHO TRUSTS US AND WHY THEY COME BACK
Ireland’s leading research agencies bring us their telephone fieldwork: studies for government departments, the major banks, telecoms, energy companies, leading retailers and the big professional-services firms. Our interviewers have completed national fieldwork for UK general elections, Irish elections and the Brexit referendum. On the charity side, we fundraise for most of Ireland’s leading charities.
Clients come back because the alternative did not get the results. Much of our work comes from people who have already seen this team complete a campaign and choose the same agents again when they move to a new organisation.
We don’t put client names on a website. The people who hire us already know who we are.
Need experienced callers?
Tell us the work and the result you need returned.
Campaigns needing complete control of risk can add optional Dagmor call review. See how we use it.