The cheaper call centre was over 600% more expensive

A lower hourly price is not cheaper when the callers cannot convert the work.

Cheaper became over 600% more expensive

A charity wanted to go somewhere cheaper. The cost for each new donor ended up over 600% more expensive.

They came back and told the truth

They came back and were honest about what had happened, so I took them back. Four of our best agents took the campaign and the result returned immediately. The leads had not become impossible. The difference was the callers.

Cheap must be measured at the end

We are by far the cheapest. But buyers should compare the cost of the completed result, not the price of an hour that produces very little.