SMALL EXPERIENCED TEAM
OPERATING ARCHIVE · 2013–2026
Why 15 great callers beat 100 seats
ContactCentre.ie would rather put 15 proven callers on the work than compete with a 100-seat operation full of unknown voices.
If a buyer prefers a hundred seats, they should buy the hundred seats. I am not the risk. The ordinary hundred-seat call centre is.
The best agents set the standard
On one returned social-lead campaign, four of our strongest agents immediately brought conversion from 1% back to 9%. They showed the next four what the campaign required. Those four are not poor callers; they are better than the people most call centres can offer.
Different strengths make the campaign pay
The rock stars protect the conversion and show what excellent sounds like. The solid agents can work faster while holding the standard high enough. That mixture produces quality and enough completed work to make the campaign sustainable.
Experience is the capacity
Fifteen proven callers are not a shortage. They are fifteen people who can be trusted with the conversation. A room full of seats is not the same thing.