PROTECTING GREAT AGENTS

OPERATING ARCHIVE · 2013–2026

Why we run research and fundraising together

Two different kinds of calling let ContactCentre.ie move good agents away from pressure without losing them.

Research and fundraising are different enough to reset a caller, but similar enough that a great agent can move between them.

Great agents can be too hard on themselves

When one campaign becomes too much, confidence can drop. I keep easier work running in both research and fundraising so a proven caller can move before the pressure damages them.

Move the agent, not the blame

The change gives them their mojo back. They continue doing work they know, but the purpose and rhythm are different enough to let confidence return naturally.

That is how experience stays

Fifteen of our best agents have remained for thirteen years. My job is not to discard a master caller when one campaign gets into their head. My job is to give them the work in which they can be brilliant again.

Need experienced callers?

Tell us the work and the result you need returned.

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